How can we help?
Most answers are below. If you're still stuck, email us — a real person reads every message.
Email support
Write to ismaromeroortega@gmail.com. Tell us your iPhone model and what happened, and we'll get back to you.
Manage your subscription
On iPhone: Settings → [your name] → Subscriptions → Hit The Pose. From there you can change plan or cancel anytime.
Frequently asked questions
How does Hit The Pose work?
It's a camera that helps you pose. Open the app, point it at your scene, and it reads what's in front of you, suggests a pose that fits, and draws a silhouette guide over the live view so you can line up and take the shot.
Does the app upload my photos?
No. Image processing happens on your iPhone. Your photos and camera frames are not uploaded to make the app work, and nothing is saved to your library unless you choose to keep it. See the Privacy Policy for details.
Do I need to create an account?
No account and no login. Open the app and start shooting.
How does the free trial and pricing work?
You get a 3-day free trial with full access. After that it becomes an auto-renewable subscription at €4.99/month or €29.99/year, billed through your Apple ID. It renews automatically unless you cancel at least 24 hours before the period ends.
How do I cancel before being charged?
Open Settings → [your name] → Subscriptions on your iPhone, select Hit The Pose and cancel. Do this at least 24 hours before the trial or current period ends to avoid the next charge. You keep access until the end of the period you already paid for.
I switched phones / reinstalled — where did my subscription go?
Tap “Restore Purchases” in the app while signed in with the same Apple ID. Your active subscription will be restored.
Can I get a refund?
Refunds are handled by Apple. Request one at reportaproblem.apple.com. We don't process payments and can't issue refunds directly.
The camera guide isn't showing up.
Make sure camera access is allowed in iOS Settings → Hit The Pose, and that there's enough light for the camera to read the scene. If it still doesn't work, email us your iPhone model and we'll help.
Which languages does the app support?
English and Spanish.
Still need a hand?
ismaromeroortega@gmail.comWe read every message and aim to reply within a couple of days.